Frequently Asked Questions
We work with the best supplier in the market, SpectraUSA! They knit and dye their fabrics in the United States, in Orange County, California. Much of their cutting and sewing is processed in our factories which are located in Baja, California; a mere 195 miles from their head office/warehouse in Chino. With their manufacturing presence in North America, many of their styles are 100% NAFTA compliant, which translates directly into zero duties when shipping in the USA, or to Canada and Mexico.
Their vertical integrated local manufacturing process allows for many customization options on all of their styles, as well as allowing us to keep apparel industry jobs jobs in North America.
What is Your Return Policy?
All returns are only accepted on blank items and must be authorized by the office manager and made within 5 business days of delivery or collection. Returns are subject to a 25% restocking charge, with the minimum charge for restocking being $25.00. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
After 10 business days returns may still be considered but the restocking charge will be increased to 45%. To be eligible for a return, your item must be unused and in the same condition that you received it. No returns will be accepted on printed or decorated garment at any time. Please do not send your purchase back to the manufacturer.
The cost of returning goods is entirely the customer’s responsibility unless there has been an error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
I Need a Great Fitting 100% Cotton Tee, What Style Do You Recommend?
For the purist who wants nothing less than 100% cotton there is no better t-shirt in the industry than The Cotton Perfection 3100 is 100%. This classic tubular fit is a clean, modern fashion basic which slims and flatters the torso, providing nothing less than the perfect fit. Our 100% premium combed cotton is luxuriously soft under the touch and offers an incredible blank slate for your prints. The 3100 comes in a variety of colors but savvy printers already know that 3100 is the richest black and brightest white in the industry.
If you wish to create a brand built on quality which results in client retention and brand expansion, then you have found the perfect fit.
I Want a Recycled, Zero Carbon-Footprint T-Shirt, What Should I Buy?
Look no further than the Karma Tee 3400SS Organic Cotton, Recycled Poly Fitted Tee. This side-seam masterpiece of eco-friendly design is made with a slimmer fit in environmentally friendly organic cottons and recycled polyester blends.
The 3400SS is made from 30 singles ring spun combed yarn, which feels soft and luxurious in hand. The exceptional fit of this garment is created through painstaking design, whilst your carbon-conscience will be pleased to know that careful consideration of the carbon footprint this shirt leaves and the environmental resources it uses have all been thought through before a single stitch has been sewn.
What Style Should I Use for my Activewear Brand?
Our Spun Bi-Blend 3050 30 singles ring spun combed t-shirt is unquestionably the ultimate premium tee available in the US. The 3050 is a bi-blend of 52% cotton and 48% polyester and is designed for the durability and comfort you expected from quality activewear. This tee is a tube shape, with no side seams, providing a snug, ultra-comfortable fit which feels extremely soft and luxurious under the touch.
Our proprietary poly cotton blend makes this garment the first choice for anyone with an active lifestyle, as the fabric actively wicks away perspiration from the skin leaving the wearer feeling cool and dry. The 3050 is available in a spectacular range of colors and is truly the perfect blank canvas to print on, for both screen and direct-to-garment printing, providing exceptional results, every time.
How Can I Pay For My Order?
We accept three different forms of payment: Credit Card, PayPal, and Bank Transfer.
What is the CPSIA and How Does it Relate to Apparel?
The Consumer Product Safety Improvement Act (CPSIA) is legislation which regulates how children’s clothing is manufactured and what can be used to make it. This law requires that all children’s products, including clothing, meet minimum federal safety requirements. The law also regulates clothing intended for children 12 years old and younger. The CPSIA may have particular relevance for garment printers as these regulations lower the limits of lead in paint and other coatings, like ink, that may be used on a garment.
The CPSIA also includes requirements about third-party testing, requiring the use of Consumer Product Safety Commission (CPSC) approved labs which may issue certificates of conformity, and affix permanent tracking labels to children’s products.
To see the most current requirements listed by the CPSIA for children's products, including apparel, visit their website here.