Terms & Conditions
Prices
For reduced pricing contact our sales team. Pricing is calculated by style, not quantity ordered. Prices are subject to change without notice.
Garment Specifications
Please note that we make periodic updates to its garment specifications. Our current inventory may include a balance of garments from a previous specification.
LK Creactive ships by FIFO accounting practice (First In First Out) and ships only one garment specification per order.
Order Placing and Shipping
Most in-stock, paid in full orders are shipped on the same day that they are placed–when placed prior to 11.30 am. If you print or embroidery services are required items will be shipped after completed.
Confirmations
If you did not receive a confirmation, we did not receive your order.
LK Creactive will not pay for rushed shipments on orders that were not verified. Please contact your sales representative if you did not receive a confirmation.
Shipping Issues
LK Creactive will not be responsible for non-delivery, delay, loss, or damages during shipment. All merchandise is shipped FOB (Free On Board) origin. Insuring the product is the responsibility of the buyer, not the responsibility of LK Creactive.
Shipping Inconsistencies
Due to possible human error, it is the buyer/consignees' responsibility to verify that the merchandise received matches what was ordered and to resolve any claims with LK Creactive before garments are altered. LK Creactive will not accept any claims if garments are altered due to incorrect shipments.
Enhanced Product
It is the buyer’s responsibility to thoroughly inspect and test all merchandise before washing, printing, or any type of alteration or decoration is applied. The embellishment processes conducted by the buyer are beyond the control of LK Creactive. Thus, once merchandise is altered in any way, shape or form, the buyer cannot return or make any exchanges.
Claims and Cancellations
It is the buyer’s obligation to inspect and test all merchandise before washing, printing, or any type of decorating. Once our t-shirts are altered in any way by the printer, re-labeler, embroiderer etc, the Buyer cannot return the garments or make any exchanges.
Return Policy
All returns are only accepted on blank items and must be authorized by the office manager and made within 5 business days of delivery or collection. Returns are subject to a 25% restocking charge, with the minimum charge for restocking being $25.00. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
After 10 business days returns may still be considered but the restocking charge will be increased to 45%. To be eligible for a return, your item must be unused and in the same condition that you received it. No returns will be accepted on printed or decorated garment at any time. Please do not send your purchase back to the manufacturer.
The cost of returning goods is entirely the customer’s responsibility unless there has been an error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lkcreactive.com.